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Troubleshooting and tips

From the Checkolo Planner user guide · browse all topics

Short answers to common “why isn’t this working?” moments. These steps are safe for any user.

I cannot sign in

  • Check caps lock for password entry.
  • Request a new magic link or password reset; old emails may have expired.
  • Look in spam for messages from Checkolo.
  • Try another browser or a private window if cookies were blocked by an extension.
  • Still stuck? Use official support or contact links from the website—do not follow login links from strangers.

The page looks blank or stuck loading

  1. Wait a few seconds—slow networks happen.
  2. Refresh the page once.
  3. Hard refresh if you know how (clears a stuck cache):
    • Windows/Linux: Ctrl + Shift + R
    • Mac: Cmd + Shift + R
  4. Sign out and sign in again.
  5. Try another network (phone hotspot vs office Wi‑Fi) to rule out blocking.

Internal engineering docs mention skeleton loaders and caching in places; as a user, “refresh and retry” is the right first move.

I do not see a board or planner I expected

  • Confirm you are on the same email account you used when invited.
  • Ask the board owner to re-send access if you were removed.
  • Open Boards from the list view (/boards) instead of an old bookmark.

AI did not change anything

  • Many changes require your approval in the Actions area or a similar review step—check there.
  • If a proposal expired, ask the assistant again with a shorter, clearer request.
  • You might be at a usage limit; continue manually or try later.

Template or dates look wrong

  • Re-open the planner’s edit dialog (from the board) and adjust start or target dates.
  • Remember templates are drafts—delete irrelevant items without guilt.

Healthy habits that prevent problems

  • One source of truth: keep the “real” plan in the planner, not only in chat.
  • Weekly review: five minutes on Friday to close done items and move dates.
  • Rename early: if a planner title no longer matches the work, rename it so search and teammates stay aligned.

When to contact support

Reach out when you see repeated errors, missing data after you did not delete it, or access issues you cannot fix with sign-out/sign-in. Describe what you clicked and what you expected—no need for technical jargon.